Privacy Policy

Your privacy is very important to us and we want you to be confident that the information you give us when using our site is safe and secure. In this Privacy Policy we’ll explain how we use your information to give you a better, more personalised experience. 

We’ll also tell you how and why we collect your personal info, your rights and choices when it comes to these details, as well as the steps we take to keep it secure and confidential. 

This is the Privacy Policy for (the website or ‘site’). 

How we use your personal information 

Your information will be held by Shift Momentum Ltd. This privacy policy is to let you know how we look after your personal information. This includes what you tell us about yourself, what we learn by having you as a customer, and the choices you give us about what communications we may send to you. This notice also tells you about your privacy rights and how the law protects you.  

Data protection law and you 

The General Data Protection Regulation (GDPR) exists to ensure that we process your information in a manner that is lawful, only if we have a proper reason to do so, and that we keep you informed of what we do with your information.  

If we have a business reason to process your information, to offer you goods or services this is referred to as Legitimate Interest. We also have certain legal obligations where we must process your information and where neither of these apply we will ask your permission (consent) to collect the information and inform you how it will be used. We can also process your information under any contractual obligation if a formal contract exists.  

How we collect your information 

We collect your information from various sources, including our website, third parties that we engage with to offer services, paper forms, correspondence, telephone & email.  

We collect your information when you contact us, apply for a service or enter a contract with Shift Momentum Ltd.  

Categories of People about whom we hold information  

We hold information about many different categories of person, to enable Shift Momentum to offer the full range of services to our customers. These types of people can be seen in the table below.  

Type of Person 



A person that is receiving goods or services from Shift Momentum.  

Business Contact  

A person that is a business contact e.g. Partner, Vendor or Contractor  


An Employee of Shift Momentum. 


Categories of Personal Information we process 

This explains what all the different categories of personal information mean, that are covered by data protection law.  

We use many kinds of personal information to enable us to deliver our services. They are grouped together as follows so that you can see what we may know about you. We don’t use all this data in the same way. Some of it is useful for monitoring and improving our services, or for providing services to you. But some of it is private and sensitive and we treat it accordingly.  


Type of Information 



Your name, where you live or correspond from, and how to contact you  


Your financial details such as bank details if we need to make payments to you  


Details about payments to and from your accounts with us  


Details about the products or services we provide to you  


Details on the devices and technology you use  


Letters and emails you write to us, and conversations between us  

Documentary Data  

Details about you that are stored in documents in different formats, or copies of them  

What we use your personal information for 

The core functions and activities are detailed below so you can see what we do with your information.  



Core Activities 


  • Identify suitably qualified candidates to fulfil vacant roles  

Sales and Marketing  

  • Marketing management  
  • Sales management  
  • Social Media management  

Event Management  

  • Event planning  
  • Event execution  
  • Financial management  

Employee Management  

  • Remuneration  
  • Training and development  
  • Pensions  
  • Benefits  
  • Absence management  

Support and Admin  

  • IT Support  
  • Customer Services  
  • Financial management  

Vendor Management  

  • Vendor management  

Who we share your information with 

To enable Shift Momentum Ltd. to offer services and abide by laws and regulations that apply, we have a need to share certain information with outside organisations. We will always do so in an appropriate manner, and ensure adequate measures are put in place to protect your information.  

Below is a list of the types of organisation that we may share your personal information with, and examples of these organisations where appropriate.  


Type of Third Party 




  • Manage sub contracted work  

Event organisers,social media, marketing,  catering, travel etc.  


  • Provision and support of IT Systems  

File Storage, CRM, Finance etc.  

How long we keep your information for 

We will keep your personal information as per our records retention policy. The reasons we keep your information for are:     

  • To manage events  
  • To respond to a question or complaint  
  • To respond to an event query  
  • To analyse the quality of the services we offer  
  • To obey rules and legal obligations that apply to us about keeping records 

We may also keep your data for longer than stated if we cannot delete it for legal, regulatory or technical reasons.   


Your rights as an individual 

Under the General Data Protection Regulation, you have certain rights as an individual. Details of your rights can be found below. In all cases see the How to Contact Us section at the bottom of this page to enact the relevant right.  


 Identification Requirements 

For all the rights below and fraud prevention, the first check we must make is to satisfy ourselves that you are who you say you are. Shift Momentum will take necessary steps on a case by case basis to ensure we have obtained necessary identification before proceeding with any request.  


 Right to complain 

You have a right to complain in relation to data privacy, if you are not happy with how we have processed your information. You also have the right to lodge a complaint with the regulator. In the UK the regulator is the Information Commissioner’s Office and you can report a concern with them here:   


Right to Access 

You have a right to request a copy of the information that we hold about you.  


Right to Portability 

You have a right to request a copy of your information in a format that can be taken to a supplier that is offering related services to Shift Momentum to enable you to switch to them as a service provider where applicable.  


Right to Withdraw Consent 

Where we have asked, and you have given consent, you have at any time the right to withdraw consent.  


Right to Rectification 

If your information is incorrect, you have a right to request that we correct this in our systems.  


Right to Erasure 

If Shift Momentum do not have a Legal Basis, obligation or purpose to keep your information, you will have a right to ask us to delete the information we hold about you.  

Right to Object or Restrict Processing 

If you believe the information we hold about you is incorrect, or we are making automated decisions using your information, you have the right to object to the processing until any concerns have been addressed.  

How to contact us 

Shift Momentum Ltd can be contacted in relation to any of the above. You can also write to us at the details below or call our Customer Services team.  

DPO Email: [email protected] 

Address: Momentum Hub, 1-6 Cross Keys Mews, St Neots  PE19 2AR  

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